I appreciate the team at Morris & Dewett for helping me navigate my case. My experience began on a very high note with Attorney Heather and her assistant in the Shreveport office. They were very impressive and truly listened to my account of the incident, helping to set the important details in the proper place. It was quite comforting to speak directly with the lawyer and not just an assistant; Heather made me feel like what I had to say mattered, and she gained my trust immediately.
As the case progressed, I was reassigned to a lawyer in the Ruston office who met with me via phone, and finally worked with another attorney back in the Shreveport office to close the case. While these changes caused some initial uncertainty, the team eventually brought me up to speed and reassured me that the case was moving forward.
The staff was consistently professional. I especially appreciated Mrs. Star, who was wonderful to work with; she would reach out with professional and friendly reminders about upcoming meetings, which was very helpful.
I did experience one issue regarding my physical therapy. There was a mix-up where a $1,000 deposit needed for a new PT office was sent to the orthopedic office (FLEX) instead. Because the funds went to the other provider, I wasn't able to begin that specific therapy program, though I was able to continue my recovery using home exercises from my previous center.
Regarding the final settlement, I was not entirely happy with the final amount, but I was made aware of the specific policy limits associated with the other driver's insurance carrier. I appreciate that the legal team reached out to medical facilities to try to reduce my bills and was successful with some of them. Additionally, the managers approved a reduction in the firm’s fee by a few hundred dollars when the initial office amount was higher than my client portion. This effort to ensure I received a fair share did not go unnoticed.
The closing process was efficient. Attorney Coleman was very thorough in offering to walk me through the paperwork, and I also appreciated the company swag bag at the end. Thank you to the whole team for your help! Great Law Firm.
